Ordering by Phone

There are still many customers who prefer to order by phone rather than online. Having said that, I often do so myself when given the choice because I feel my order will be dealt with there and then rather than maybe being queued up behind other online orders. There's also the worry about giving credit card information over the internet although our site is as secure as it can be.

Anyway, because of the number of calls we've had, we've extended our Monday to Friday opening times to 9am to 5pm. This means we've added an hour to both ends of the day. We felt this was necessary to give customers normal shopping times.

We're also aware a lot of people do their online shopping at the weekend. To that end, we've now also opened our phone line on Saturday, between 9am and 1pm. I have, on many an occasion, been frustrated that I've not been able to make enquiries about products or place orders on a Saturday, as Monday always seems so distant when you've seen something you like and want to follow up on.

One thing though, when phoning to place an order, please ensure you have the product code(s) to hand as that is the only way you can be sure that we can accurately identify what it is you'd like to purchase.

We can be found here.